This is not a rant...since I'm really not that ticked off...
But I must say - I probably will never again shop at americanapparel.com again. Let me explain why.
American Apparel is one of those stores that scares me (a little). It's a place where I know I don't belong. Their target market is really hip & risque early twenty somethings, whereas I'm basically a yuppie without all arrogance and superficial trappings.
But - I was perusing their website the other day and decided I HAD to have a couple lace t-shirts and quickly pulled the trigger. Making the purchase online seemed so safe - so far removed from the judgemental stares of AA sales people.
Everything was going great. I received my first order confirmation and it was perfect, but then I received the second and it looked a little odd. Somehow my cream and black lace t-shirts morphed into two nude camis and a black lace t-shirt. I thought, "Okay, it's probably still fine but I'll confirm with customer service."
Let's just say customer service told me what I wanted to hear ("everything is ok") and I received a black lace t-shirt and two nude camis, yet they charged me for my original order.
At that point I still wasn't too miffed, since I figured I could just pop over to my local AA and return the extra cami. Then I checked out their return policy, and learned I can't return/exchange in store - I have to ship the items back.
At that point I was done. I gave a nude cami to my step-daughter, and called it a day.